Privacy Notice (CloToGo)

Effective Date: May 2025

Your privacy is important to us. This policy explains how CloToGo collects, uses, and protects your information.

1. What We Collect

We collect the following types of information:

  • Personal Information: Name, email, phone number, school, and location
  • Order Data: Item requests, delivery addresses, order history
  • Usage Data: How you interact with our website or services
  • Marketing Info: Email sign-ups, social media interaction, and feedback forms

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate with you about updates or service changes
  • Evaluate ambassador applications and performance
  • Improve our platform, products, and marketing efforts

3. Sharing and Third Parties

We do not sell or rent your personal data. We only share data with:

  • Payment processors to complete transactions
  • Delivery partners to fulfill orders
  • Analytics tools to understand user behavior (anonymized)

4. Data Security

We take appropriate security measures to protect your data, including encrypted transmission of payment data and limiting internal access.

However, no method of data transmission is 100% secure. By using our service, you acknowledge this risk.

5. Cookies

We use cookies and tracking tools to:

  • Improve site functionality
  • Track marketing performance
  • Personalize user experience

You can disable cookies through your browser settings, but some features may not function properly.

6. Your Rights

You may:

  • Request access to the data we hold
  • Ask us to correct or delete your data
  • Opt-out of marketing communications at any time

To exercise your rights, email us at support@clotogo.com

7. Data Retention

We retain user and order data only as long as necessary to fulfill the purpose it was collected for, or to comply with legal obligations.

8. Children's Privacy

We do not knowingly collect data from anyone under the age of 13.

9. Updates to This Policy

We may revise this policy. The latest version will always be available on our website. Continued use of our services means you agree to any updates.