Terms of Service (CloToGo)

Effective Date: May 2025

Welcome to CloToGo. By using our website, platform, or services, you agree to the following Terms of Service. If you do not agree, please do not use our services.

1. Overview

CloToGo ("we," "us," or "our") provides local clothing delivery and ambassador opportunities. These Terms govern your access and use of all CloToGo services, including order placement, delivery, and ambassador participation.

2. Eligibility

You must be at least 18 years old or have parental consent to use CloToGo. By using the platform, you confirm that you are legally able to enter into a binding agreement.

3. Services

CloToGo partners with local retailers to offer same-day or next-day clothing delivery. We do not manufacture or own the clothing; we facilitate the purchase and delivery process.

Ambassadors:

  • Ambassadors are not employees, but independent contractors or partners helping grow CloToGo in designated areas.
  • Payment is based on performance metrics, including order volume and activity.
  • CloToGo reserves the right to end ambassador roles at any time due to policy violations or inactivity.

4. Orders, Payments & Refunds

  • All orders must be prepaid through the link or platform provided.
  • Payment issues or disputes must be reported within 48 hours of delivery.
  • Refunds are issued on a case-by-case basis and typically only for missing or incorrect items. Delivery fees are non-refundable.
  • CloToGo is not liable for quality or sizing issues with clothing purchased.

5. Delivery

  • Deliveries are made by third-party drivers or local partners.
  • We aim to deliver within 24 hours, but delays may occur due to availability, weather, or store hours.
  • Users are responsible for entering accurate delivery information. CloToGo is not responsible for failed deliveries due to incorrect addresses.

6. User Conduct

You agree not to:

  • Misuse the platform
  • Impersonate others
  • Attempt to hack or exploit the system
  • Harass or threaten any CloToGo driver, ambassador, or customer

7. Intellectual Property

All content on the site—including logos, images, text, and design—is owned by CloToGo or its partners. You may not copy or distribute without permission.

8. Limitation of Liability

We are not liable for:

  • Lost or stolen items after delivery
  • Retail store pricing or inventory inaccuracies
  • Delays due to third-party services
  • Misuse of the platform by users or ambassadors

9. Changes to Terms

We may update these Terms periodically. Continued use of CloToGo after changes means you accept the new Terms.

10. Contact

For questions or concerns, email us at bfelouz@syr.edu